Surg11 is committed to protecting the personal data of every member. This document clearly outlines how we collect, use, store, and protect your information as a user of our platform.
All data transmitted between your device and surg11's servers is protected by 256-bit SSL encryption — the highest security standard used by international-grade financial institutions.
Your personal data is stored on strictly controlled servers with restricted access. We apply multi-layered security protocols to ensure no unauthorised party can access your information.
Surg11 will not sell, rent, or share your personal data with third parties for marketing purposes without your consent. Your data is used only for the purposes stated in this policy.
You have the right to access, correct, and request deletion of your personal data at any time. Contact our support team to submit any data-related requests.
Surg11 uses cookies solely to improve your browsing experience and platform performance. We clearly explain the types of cookies used, and you can manage cookie settings through your browser.
Surg11's personal data management complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards to ensure your privacy rights are fully upheld.
This Privacy Policy applies to all surg11 services, including the website, Android and iOS mobile apps, and all gaming products available on our platform. By using surg11 services, you agree to the policy stated here.
Surg11 ("we", "Platform" or "surg11") takes our responsibility to protect the privacy and personal data of every individual using our services seriously. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.
We operate in accordance with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA) and relevant international standards. Every decision regarding data processing is made with the interests and privacy rights of our members as the top priority.
If you have any questions about how we handle your personal data, the surg11 support team is available at any time through the channels provided within the platform.
This Privacy Policy is to be read together with the surg11 Terms and Conditions. Both documents form the complete agreement between you and our platform regarding use of services and management of personal data.
Surg11 collects your personal data from several sources depending on how you interact with our platform. The following are the categories of data we collect:
A. Data You Provide Directly
B. Data Collected Automatically
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC/passport | KYC & Account Verification |
| Contact | Email, phone number | Communication & security |
| Finance | Bank details, e-wallet | Transaction processing |
| Technical | IP, device type, browser | Security & improvement |
| Transactions | Deposit and game history | Account records & compliance |
Surg11 uses collected personal data solely for legitimate and necessary purposes in order to provide quality services to our members. The following are the primary purposes for which your data is used:
Surg11 will not use your personal data to make automated decisions that have a significant impact on your rights without human review. Any major decisions regarding your account involve review by our team.
Surg11 does not sell your personal data to any third party. However, in certain limited situations, we may share your information with the following parties:
All third parties that receive data from surg11 are bound by data protection agreements ensuring they handle your information in accordance with security standards equivalent to our own.
Any data transfers to other countries are carried out ensuring that an adequate level of data protection exists in the recipient country, in accordance with Malaysia's PDPA requirements.
Protecting your personal data is a priority at surg11. We implement comprehensive technical and organisational security measures to prevent unauthorised access, loss, misuse, or alteration of your data.
Key security measures we have implemented include:
While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a data breach affecting your information, surg11 will notify you in accordance with applicable legal requirements.
As a surg11 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes at any time.
Request restriction of your data processing in certain situations while a dispute is being resolved.
Receive your data in a structured, machine-readable format for transfer to another party.
To submit any request regarding your rights, please contact the surg11 support team via Live Chat within the platform. We will process your request within the timeframe required by applicable law.
Surg11 uses cookies and similar tracking technologies to enhance the user experience and platform performance. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some sections of the surg11 platform.
Surg11 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Account management |
| Transaction records | 7 years after transaction | Legal requirements |
| KYC Documents | 5 years after account closure | AML/KYC Compliance |
| Communication logs | 3 years | Customer support records |
| Login data | 12 months | Security & audit |
Once the retention period has ended, your personal data will be securely deleted or anonymised in accordance with established procedures.
The surg11 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.
If you believe that a minor has registered on the surg11 platform, please contact our support team immediately so that appropriate action can be taken without delay.
The surg11 platform may contain links to third-party websites or services, such as game providers. This Privacy Policy applies only to the surg11 platform and does not cover the privacy practices of any third parties.
Surg11 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of each third-party service you access through our platform.
All game providers and services integrated with surg11 have undergone security reviews and are bound by data protection agreements that ensure data handling standards on par with our own.
Surg11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform improvements.
You will be notified of any significant amendments through:
The "Updated" date at the top of this page will reflect the date of the latest amendment. Continued use of the surg11 platform after an amendment takes effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the surg11 Data Protection Officer through the following channels:
We are committed to resolving every privacy-related enquiry transparently, fairly, and within a reasonable timeframe. Your satisfaction and trust are our priority in every interaction.
With high-grade encryption, a transparent privacy policy, and full 24/7 support, surg11 ensures your data and funds are always protected.