This document outlines the terms and conditions governing the use of the surg11 platform. Please read carefully before registering or using any of the services we offer.
Only players aged 18 and above are eligible to register. Each individual is only permitted to have one active account. surg11 reserves the right to verify the identity of any member at any time.
All deposits and withdrawals are processed through the payment methods listed on the platform. Minimum and maximum limits are displayed at the time of the transaction.
Each bonus is subject to the specified wagering (rollover) requirements. Bonus abuse or bonus arbitrage is strictly prohibited and may result in account closure.
Members are fully responsible for maintaining the confidentiality of their account password. Any activity that occurs through your account is your sole responsibility as long as your password has not been disclosed to any other party.
Fraud, money laundering, use of bots, or third-party software to manipulate games is strictly prohibited. Violations may result in account termination and balance freeze.
Any dispute relating to a game or transaction must be submitted to the surg11 support team within 30 days of the incident for fair and transparent resolution.
By registering or using any surg11 service, you are deemed to have fully read, understood, and agreed to all terms and conditions set out in this document. If you do not agree with any provision, please discontinue use of our platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and surg11 ("Platform", "we", or "us"). These Terms govern your access to and use of the surg11 website, mobile application, and all related services provided by our platform.
By completing the registration process, logging in, or using any feature on the surg11 platform, you hereby confirm that you have fully read and understood these Terms, and that you agree to be bound by all provisions contained herein.
These Terms are to be read in conjunction with our Privacy Policy and Responsible Gaming Policy. We encourage you to read all three documents before using the platform.
To register and use the surg11 platform, you must meet the following eligibility requirements:
Each individual is only permitted to hold one (1) active account only. Multiple account registrations by the same individual — including using different names, email addresses, or phone numbers — are strictly prohibited and may result in the closure of all associated accounts along with the freezing of any existing balances.
Surg11 reserves the right to request identity verification documents (KYC) from members at any time, such as a national ID, bank statement, or other supporting documents. Failure to submit the requested documents within the specified period may result in the account being suspended until the verification process is complete.
The KYC process is an industry-standard procedure to protect your account security and ensure platform integrity. All submitted information is kept confidential and protected in accordance with the surg11 Privacy Policy.
Your surg11 account is for your personal use only. You are not permitted to share, transfer, or grant access to your account to any other party for any reason.
You are fully responsible for:
Surg11 provides additional security features including two-factor authentication (2FA) and biometric login via the mobile app. We encourage all members to activate these features for stronger account protection.
Surg11 will never ask for your password through any communication channel. If anyone claims to be a surg11 representative and requests your password, please report it to our support team immediately.
All deposits to a surg11 account must be made using payment methods officially listed on the platform, including FPX, e-wallets, and local bank transfers. Deposits via unlisted third-party payment methods are not permitted.
Deposit:
Withdrawal:
To ensure a smooth withdrawal process, make sure your bank details in your account profile are accurate and up to date. Withdrawals to accounts that do not match your profile information will not be processed.
Surg11 offers a wide variety of bonuses and promotions from time to time. Each promotional offer is subject to specific terms and conditions stated alongside that promotion, and those promotion-specific terms take precedence in the event of any conflict with these General Terms.
General terms applicable to all surg11 bonuses:
Any attempt to exploit bonuses through arbitrage, hedging, or similar methods — including collaborating with other members for such purposes — is strictly prohibited and will result in account closure and freezing of all balances.
All games available on the surg11 platform — including slots, Live Casino, sports betting, and e-sports — have their own rules displayed within each respective game. Members are responsible for understanding the rules of each game before participating.
For Slot Games and Casino:
For Sports Betting:
The following activities are strictly prohibited on the surg11 platform and may result in disciplinary action, including account closure and legal proceedings:
Surg11 employs a sophisticated monitoring system that operates around the clock to detect suspicious activity. Any account found to be involved in prohibited activities will be suspended immediately while an investigation is conducted.
Surg11 reserves the right to suspend or close any member's account under the following circumstances:
If an account is closed due to a violation, surg11 reserves the right to freeze all balances in that account while an investigation is conducted. Balances confirmed to be clear upon completion of the investigation will be returned to the member.
Members who wish to voluntarily close their account may contact the surg11 support team. Any valid balance will be processed for withdrawal once all applicable rollover requirements have been met.
Surg11 takes our responsibility to protect all members' personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with the surg11 Privacy Policy, available at Privacy Policy page ours.
In summary, the data you provide to surg11 is used to:
All member personal data is protected with 256-bit SSL encryption and stored on strictly controlled servers. surg11 will not sell or share your personal data with third parties for marketing purposes without your consent.
To the extent permitted by applicable law, surg11 and our affiliates, directors, employees, and agents shall not be liable for:
Surg11 operates as an entertainment platform. Online gaming involves financial risk, and we encourage all members to play within their financial means. For more information, please refer to our Responsible Gaming page.
Surg11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on the platform.
Surg11 will endeavour to notify members of significant changes through:
Continued use of the surg11 platform after any changes to these terms take effect constitutes your acceptance of the revised terms. If you do not agree with the amendments, you must stop using the platform and contact our support team to close your account.
If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or any aspect of surg11's services, please contact our support team, available at all times:
For complaints relating to game outcomes or transactions, please submit detailed information including the transaction ID, date and time of the incident, and any relevant screenshots. Complaints must be submitted within 30 days of the incident to allow a thorough investigation to be conducted.
The surg11 support team is Malaysia-based and ready to assist you in Bahasa Melayu. We are committed to resolving every inquiry and complaint fairly, transparently, and within a reasonable timeframe.
By understanding your rights and responsibilities as a member, you can enjoy a safer, fairer, and more enjoyable gaming experience with surg11.